A job management system for a national trades franchise

Off-the-shelf job management assumes one business. A franchise is many businesses that need to look like one to the customer and stay separate to the accountant. The franchisor needed visibility for brand and warranty purposes; the franchisees needed their financials to remain their own. Every product they had trialled failed on that one structural point.

We built tenancy around the franchise model directly: each franchisee is an isolated tenant, with a defined slice — job status, warranty, customer satisfaction — surfaced upward, and nothing else. The permission model was the hardest part of the project and the reason it succeeded.

Variations were the commercial payoff. Capturing and signing a variation on site, before the work is done, turned a recurring monthly write-off into billable revenue. That single feature was cited by franchisees as the reason adoption held.