A booking engine selling one calendar through five channels

The operator had grown into five sales channels, each holding its own idea of availability and reconciling on a delay. On a busy day that delay was enough to sell the same seat twice, which in adventure tourism means turning away a customer who has travelled a long way for it.

We made availability authoritative in one place and made every channel ask it, rather than each keeping a copy. Holds are short-lived and released automatically, so an abandoned checkout does not strand a seat for an hour. Agent portals were given their own rates and commission structures so the commercial arrangements did not have to be maintained by hand.

Weather cancellation was the other half of the job. A cancelled departure now triggers rebooking options, refunds and notifications across every channel at once, including to agents — which used to be a morning of phone calls in exactly the weather where staff were busiest.